FAQ
Frequently Asked Questions
Find answers to common questions about our mineral specimens, gemstones, ordering process, and services.
Ordering & Payment
How do I place an order?
Browse our online catalog and add items to your cart. For wholesale orders or custom requests, contact our team directly for personalized assistance.
What payment methods do you accept?
We accept major credit cards, bank transfers, and approved payment methods. Wholesale accounts may qualify for net payment terms after account review.
Do you offer payment plans?
Payment plans may be available for high-value specimens. Contact us to discuss options for your specific purchase.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways that comply with industry standards.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide from Namibia. International shipping includes full insurance and customs documentation. Delivery times vary by destination.
How are specimens packaged?
Each specimen is carefully wrapped in protective materials and packed in sturdy boxes with cushioning to ensure safe transit. Fragile items receive extra protection.
How long does shipping take?
Domestic (Namibia): 3-5 business days
International: 7-21 business days depending on destination and customs clearance
Express options available upon request.
Can I track my order?
Yes. You'll receive tracking information via email once your order ships. Track your package through the carrier's website.
What if my item arrives damaged?
All shipments are fully insured. If damage occurs during transit, contact us immediately with photos. We'll file a claim and arrange replacement or refund.
Product Information
Are all specimens natural?
Yes. We sell only natural, authentic mineral specimens and gemstones. Any treatments, enhancements, or repairs are clearly disclosed in product descriptions.
Do specimens come with certificates of authenticity?
Yes. Every specimen includes documentation verifying authenticity and provenance. High-value items include detailed certificates with geological information.
How do you grade specimen quality?
We use industry-standard grading based on crystal formation, clarity, color, size, and overall aesthetic appeal. Each listing includes detailed condition notes and photographs.
Can I request additional photos or information?
Absolutely. Contact us for additional angles, measurements, close-ups, or specific details about any specimen.
Do you offer custom sourcing?
Yes, especially for wholesale clients. If you're seeking specific minerals, sizes, or qualities, we can source specimens to meet your requirements.
Returns & Exchanges
What is your return policy?
We want you to be completely satisfied. Review our full Return Policy for details on timeframes, conditions, and process.
Can I exchange a specimen?
Exchanges may be available depending on inventory. Contact us within the return window to discuss exchange options.
Who pays return shipping?
Return shipping costs depend on the reason for return. See our Return Policy for specific terms.
Wholesale & B2B
How do I apply for a wholesale account?
Visit our Wholesale Program page for eligibility requirements and application instructions. We'll review your application within 2-3 business days.
What are the wholesale pricing tiers?
We offer volume-based pricing with Bronze, Silver, and Gold tiers. Pricing improves with order volume and account history. Contact us at info@stonecampminerals.com for current tier thresholds.
Do you offer net payment terms?
Established wholesale accounts may qualify for Net 30 terms after account review and credit approval.
What is the minimum wholesale order?
Minimums vary by account tier and destination. Contact us at info@stonecampminerals.com for current requirements.
Auctions & Bidding
How does your auction process work?
We periodically offer select premium specimens through a bidding process. Review our Bidding Details page for complete terms and instructions.
Who can participate in auctions?
Auctions are open to registered customers in good standing, including both individual collectors and wholesale accounts.
How do I know if I've won?
Winning bidders are notified via email within 24 hours of auction close and will receive an invoice for payment.
What happens if I win but can't complete the purchase?
Winning bids are binding commitments. If you cannot complete payment, contact us immediately. Repeated non-payment may affect future bidding eligibility.
Care & Maintenance
How should I clean my mineral specimen?
Cleaning methods vary by mineral type. Most specimens can be gently dusted with a soft brush. Visit our Care & Display Guide for detailed instructions.
Can I display specimens in direct sunlight?
Avoid direct sunlight for light-sensitive minerals like amethyst, kunzite, and rose quartz, which can fade over time. See our Care & Display Guide for recommendations.
How should I store specimens I'm not displaying?
Wrap individually in acid-free tissue, store in compartmented boxes in a cool, dry, stable environment. Avoid temperature and humidity fluctuations.
About Stone Camp Minerals
Where are you located?
We're based in Swakopmund, Namibia, with access to exceptional African mineral specimens and global sourcing networks.
Do you have a physical showroom?
Contact us to arrange viewings for high-value specimens or wholesale clients. Appointments required.
How do I stay updated on new arrivals?
Subscribe to our newsletter, follow us on social media, or check our website regularly for new listings and auction announcements.
Can I sell my specimens to you?
We occasionally purchase collections or individual high-quality specimens. Contact us at info@stonecampminerals.com with photos, descriptions, and provenance information for evaluation.
Still Have Questions?
Can't find what you're looking for? Our team is here to help.
Contact us with your question and we'll respond within 24 hours during business days.